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An order is considered lost if tracking never confirms package status as "delivered". If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days (2-3 weeks), then orders may be considered lost and a claim can be made by contacting customer service. Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.
An order is considered stolen if tracking confirms package status as "delivered," but the package was not received. We ask that you wait 5 days from the day your package status was marked "delivered" before contacting customer service and filing your claim. This allows time for your package to arrive. Claims for stolen orders must be filed within 15 days from the date your package was marked "delivered".
If your item arrives damaged, unusable, or in an unacceptable condition, we encourage customers to file a claim immediately. Please contact customer service and include a photo reference of the damaged item and packaging received. Claims for damaged orders must be filed within 15 days from the date your package was marked "delivered".
OFFER DETAILS
For a limited time only, we'll send you 1 set of Bear Hug Sheet Holders with bonus Bear Paw Sheet Tucker for just $39.99 with $9.99 shipping & handling Plus, we'll DOUBLE the offer for a 50% discount, just pay a separate $19.99 fee!
This offer is covered by our 60-Day Money Back Guarantee (less shipping, processing, handling, and fees). Sales tax will be added where applicable. Non-continental U.S. orders please add an additional $29.99 shipping surcharge.
For customer service, please call 1-888-920-2217 or email BearHugSheets@rephelpdesk.com.
Yes! They’re designed to fit all standard mattress sizes—from twin to king.
Absolutely. Bear Hug holders keep both fitted and flat sheets securely in place.
Not at all. The holders use a gentle, non-slip grip that’s strong on hold but safe on fabrics and surfaces.
Nope! Bear Hug stays completely hidden under your mattress for a clean, seamless look.
Just a few minutes! Slide them into place, tuck in your sheets, and you’re done.
Yes. They work with platform beds too—just make sure there’s a gap under the mattress for the holders to slide in.